Insane.
Thursday, August 28th, 2008
I feel a little bit like Juno this morning. Thanks everyone for the incredible discussion about Cherp. It’s largely the response I expected, only x10. Can’t complain about that.
The site went live on Tuesday, and as any of you know who’ve launched a new website or business - the first week is typically low traffic and gives you an opportunity to work out bugs. Thanks to Twitter, and the many bloggers out there who picked this up and discussed it yesterday and today, I believe all the bugs were found by about 11:59 pm last night. So far, the only thing I take issue with are the folks who think we’re going to add to the Twitter spam. That is exactly the opposite of our intentions.
Please keep an eye out Friday, and especially Tuesday after the holiday. While many of you will be enjoying the last throes of summer heat, I will be indoors applying what I’ve learned from everyone over the last 24 hours. The blog will be updated, a formal press release will be unleashed on the world, and most importantly I’ll be adding to some meat to the bones of what I’ve started. Rest assured, I’m not taking it lightly anymore.
Also, look for a link this afternoon that captures all the incredible dialogue that Cherp has created across blogs and the Twitter-sphere.
Creative ways to use Twitter, 2.
Monday, August 25th, 2008My last post “Creative ways to leverage Twitter” received some very positive emails and feedback.
Paul F. said: “I thought Twitter was a useless toy at first, but now I see it has potential to be a great tool.”
Someone identified as geek2.0 sent me a note that said: “Loved your post about Twitter. I have a feeling it’s going to be the big star out of web 2.0 sites, maybe more than Facebook.”
What are some other creative uses of Twitter?
I’ve been scouring Twitter looking for another example of an interesting way to use Twitter. For the most part, it’s more of the same. But it occurred to me that if a company were inclined, Twitter could be a great replacement for forums, and the networking nature could provide a benefit that forums don’t - new customers. What do I mean?
With a forum, users register to be able to read and post to the forum. Other users comment, and if the forum is run by or moderated by a company (an example is technical support forums for software) than frequently you get responses from company representatives. This is fine if you want the conversations to be fairly encapsulated within the forum. But what if you want to use the forum to grow your business? Having existing customers talk about your product with other existing customers can drive self-service behaviors, drive down support costs, but most importantly can spread positive word of mouth. How can Twitter be an equal or better option to existing forums?
Twitter provides a more public forum and allows people who are already using the site to network a new way to interact with your brand, using a social network they are already participating in. Now not only do other customers see their posts about your brand, but so does the rest of their network (and anyone searching on Google for that matter.) It leverages the network effects of Twitter not just to solve the problem or answer the question, but also to raise awareness of the brand.
Another considerable benefit of using Twitter as a forum is the transparency this gives to the company’s technology and support. Now users can hear how others are using the product, or solving the problem, or unique ways they’ve been able to leverage whatever widgets the company builds. Sure, this could be a problem if your customers hate your product or you have frequent trouble keeping things working - but frankly if this is the case then transparency isn’t your concern.
If you are a technology company and you offer (and meet) your SLA requirement in your terms of service, why not make that entire interaction public? Get the search engine visibility, PR or blog promotion, and network benefits of using a site like Twitter as your help desk. One of the biggest complaints of many software customers is the agony of having to submit a support issue through the automated attendant, or the online trouble ticket software that may or may not net you a response. With Twitter, your customers may end up solving each other’s problems - saving you time and resources.
What’s cool about Twitter is that it’s a blank canvas. It’s a new communication tool with a world of possibilities. Any other ideas for creative ways to use Twitter?
Tools for Blog Promotion - Twellow
Monday, August 25th, 2008A proper social media promotion strategy for your blog is critical for building links, readership, and potential new customer networks. You can look at them as tools for syndicating and distributing content, but they should be considered business networking tools. If you aren’t familiar with the variety of tricks for building your networks online, this latest website service has just made networking on Twitter easier to do. Twellow is a “people search” tool that helps you find people by category for networking purposes. I think you will find this invaluable for building a solid network of people who are interested in what you have to say - personal or professional.
Read more about it at Mashable or go check it out directly at www.twellow.com!
Creative ways to leverage Twitter.
Monday, August 25th, 2008Social media is a phenomenon. No one will argue with it’s popularity, traffic, and continued monopoly over people’s time on the web. For marketers, this is wonderful as it offsets the loss of access to consumers due to declining television ratings and diminished popularity of radio. Google grew to monopolize advertising in web 1.0, and traditional marketers missed the boat. Now, all eyes are on social media and marketers are ready to react.
The question is, now that everyone is participating, networking, tweeting and friending…what are companies going to do to leverage these tools?
Twitter is a great example of a popular social media tool that is ripe for creativity. Twitter can be used to build a community, network directly with consumers, share PR news and updates, add personality to your company’s brand, provide status updates related to your company or service, and probably a litany of things that have yet to be discovered. For all it’s traffic and users, Twitter is missing 2 significant things that made companies like Google and Yahoo! successful - it has yet to provide a clear way for anyone to make money using it in the way that Google Adwords and Overture did before.
Let’s explore options on Twitter that could create value for businesses. There are the less creative things like sponsorship and advertising. Twitter could require company or branded accounts to pay, versus their current unlimited free model. I think one of the more creative ways to leverage Twitter would be to build communities.
This is The Community Model:
For the Community Model, let’s take a popular brand, website or blog with a growing but dedicated following. Rather than create it’s own branded social network, why not leverage Twitter to extend the blog and build a community of readers. This way, readers with like interests could begin to follow the blog’s Tweets and the connect with each other. The blog or website could use Twitter to give additional insight, live blog special events, provide a “behind the scenes” look at activities at the blog, and pre-release teasers to articles.
How does this create value for companies?
The Community Model would help distance blogging from social media, allowing companies to make it a mainstream form of publication. For established brands, this could be especially useful since their blog likely resides on a subdomain and is closely tied to the main website and brand. Leveraging Twitter in this way would allow them to frequently update without having to post directly to the blog, but still keeping up frequent connections with consumers.
Why would consumers do this?
Consumers are capable of brand loyalty, but more than anything this gives uninitiated consumers an entry into Twitter and a way to connect with like-minded people in a non-brand specific way. Forums on websites have proven successful, but by participating in forums you are tied to a particular website or brand. Twitter provides an ability to go beyond that company and continue growing your own personal network (this also benefits the companies involved as well, since it amplifies the network effects of each member. Thanks to Yoan Blanc or his excellent visual representation.)
This is just one example of way to leverage Twitter to build a community around a blog or website. Do you have any ideas of how Twitter can be used to create branding or marketing opportunities beyond just posting Tweets?
Social Branding: Personal vs. Company
Monday, August 25th, 2008Social media marketing gurus can be lumped into bunches - those that understand personal branding using social media, and those that understand how to translate that to business branding. If you are currently interested in social media marketing, or are researching for business purposes, you likely know that there are tons of self-proclaimed social media marketing “experts” who seem to talk a good game.
How do you tell who can help you and who can’t?
Good question, because in many cases these people will be using the same websites and some of the same methods to distribute their message. Some of them (not all, be careful) actually have been successful at branding themselves using social media - which is probably how you found them. The problem is, while someone might be really good at talking about themselves on social networks, they don’t always understand how companies must carefully craft their brands online - and how to combine these two efforts to achieve the goal of using social media marketing for business success.
Here’s what you look for…
1. Do they have a personal blog?
2. On this personal blog is it obvious who they work for in at least 3 posts?
3. Do the posts on the blog seem to be about the author, or the subject?
4. Are they leveraging social media effectively from their blog?
5. Do they list businesses as references, or other people?
6. Can they articulate a difference between using social media for personal gain versus business branding?
You may also ask, does it matter? Isn’t using social media beneficial either way? Won’t the sites be the same and thus, the processes be the same?
Yes and no. Using social media can be beneficial, but it’s about ROI. If your time is valuable, then it matters because while the sites may be the same the processes will differ somewhat. In both types of branding you are building your network based on your value to the greater “conversation”, but you don’t want to give away too much of that “value” as a business because you are supposed to be charging for it.
Keep in mind that some people are just trying to cash in on the emerging economy around social media marketing and look for help from people who can show you experience rather than a big ego.
